Executives for T-Mobile and Dallas city officials accepted responsibility Wednesday for the ongoing 911 call center problems that many blame for the death of a 6-month-old boy, reports KXAS-TV, an NBC News affiliate.
“Clearly we share this obligation, this responsibility with the city management leadership as well as the mayor’s office in a very sincere and deep way,” said T-Mobile Executive Vice President David Carey.
So-called unintentional “ghost calls” from T-Mobile phones to Dallas’ 911 call center were first detected in October and spike in November, city officials acknowledged. These spontaneous calls sometimes flood the center for hours and prevent legitimate emergency calls from getting through to dispatchers.
Many are blaming the ghost calls for the tragic death of Bridget Alex’s infant son, Brandon, on Saturday.
According to a CBS News report, Alex was at a funeral when Brandon’s young babysitter called to say the infant had fallen and would not wake up. The caretaker told Alex that she had been desperately trying to reach 911, but no one was answering the phone. The mother rushed home and drove her son to the hospital, but it was too late.
CBS said Alex blames city officials and the mobile phone company for Brandon’s death. They’ve known about the problem for months and failed to fix it.
“At the end of the day, I’m still going to be here hurt, because he’s not going to be here,” Alex said. “I’m not going to get to see him or smell him or touch him or kiss him ever again.”
City officials are remorseful for the tragedy but do not accept responsibility for the death, KXAS-TV reported.
“I’m sorry and we are going to do better as a city,” Dallas Mayor Mike Rawlings said, according to KXAS-TV. “We need immediate answers and we need to do everything we can to fix this.”
T-Mobile released this statement, via CBS News:
“We remain completely committed to solving this issue and have been working daily with the Dallas [911 center] to find a permanent solution to this problem. We are increasing our efforts and bringing in additional engineers to Dallas to further collaborate with the [911 center] team. These top engineers will not rest until the problem is resolved.”
Happy Birthday, Barack Obama: Photos That Will Make You Miss Your Favorite President
1. Barack Gives Daughter Malia a KissSource:Getty 1 of 29
2. Michelle and Barack tell the kids a storySource:Getty 2 of 29
3. Michelle and Barack KissSource:Getty 3 of 29
4. Michelle and BarackSource:Getty 4 of 29
5. First Family PortraitSource:Getty 5 of 29
6. Two TermsSource:Getty 6 of 29
7. Michelle and Barack host a State DinnerSource:Getty 7 of 29
8. Barack Obama and Michelle ObamaSource:Getty 8 of 29
9. Sunday ChurchSource:Getty 9 of 29
10. Barack Obama and his daughter Malia ObamaSource:Getty 10 of 29
11. A Family AffairSource:Getty 11 of 29
12. Flashback To The Old DaysSource:Pete Souza 12 of 29
13. Happy Birthday!Source:Getty 13 of 29
14. Candidly AwesomeSource:Pete Souza 14 of 29
15. Historic First FamilySource:Getty 15 of 29
16. Ice Cream TreatSource:Getty 16 of 29
17. TV TimeSource:Pete Souza 17 of 29
18. Hawaii Trip!Source:Getty 18 of 29
19. Obama Loves Team USA & His WifeSource:Getty 19 of 29
20. Reading TimeSource:Pete Souza 20 of 29
21. Family SupportSource:Getty 21 of 29
22. Supporting MomSource:Pete Souza 22 of 29
23. Giving Back On MLK DaySource:Getty 23 of 29
24. Obamas Give Back To The CommunitySource:Getty 24 of 29
25. Always Supporting Small BusinessesSource:Getty 25 of 29
26. Obama SwaggerSource:Getty 26 of 29
27. Laughs & TurkeysSource:Getty 27 of 29
28. Christmas With The ObamasSource:Getty 28 of 29
29. 50th Anniversary Of March On SelmaSource:Pete Souza 29 of 29
T-Mobile & Dallas Officials Under Fire For Infant’s Tragic Death was originally published on newsone.com